If you need to cancel your reservation for any reason, please contact us by email at firstname.lastname@example.org at least 14 days in advance of your program date in order to be eligible for cancellation of your charges. For cancellations that are received less than 14 days out, for example a flu or COVID outbreak at your facility, please contact us as soon as possible. We will work with you to determine if a reschedule is possible. Although it is never our wish to require payment for services that were not received, ultimately we must also cover the costs of providing these programs. Cancellations without sufficient notice may still be responsible for charges.